Coverage on Your Terms, Support on Your Time
Our local, friendly customer service team is ready to help. They can answer any questions you may have about coverage, plan benefits, enrolling, or accessing care.
If you need special accommodations or materials in another format, please contact us and we are happy to provide our documents in a format that works for you.
Click to find the number below that best describes the nature of your request.
Contact Us
Current Medicare Members
Customer Service is available seven days a week, from 8:00 a.m. to 8:00 p.m.
- Phone: 1-800-942-0247 (TTY Relay: Dial 7-1-1)
- Email: [email protected]
- Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101 - Fax: Fax any forms or written requests to (206) 652-7050
Prospective Medicare Members
Our sales and enrollment team is available seven days a week, from 8:00 a.m. to 8:00 p.m. Chat with a licensed Medicare expert about any questions you may have.
- Phone: 1-800-944-1247 (TTY Relay: Dial 7-1-1)
- Email: [email protected]
- Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101 - Fax: Fax any forms or written requests to (206) 652-7050
Current Medicare Providers
Customer Service is available seven days a week, from 8:00 a.m. to 8:00 p.m.
- Phone: 1-800-942-0247 (TTY Relay: Dial 7-1-1)
- Email: [email protected]
- Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101 - Fax: Fax any forms or written requests to (206) 652-7050
Call for Language Assistance
We offer linguistic services in multiple languages free of charge.
This includes translations of written materials and interpreted customer service by phone.
Mental Health Crisis Numbers
If you are struggling with depression, suicidal thoughts, substance abuse, or anxiety, help is available whenever you need it. You can remain totally anonymous. Crisis helplines can be there for you in your time of need.
Report a Web Issue
We hope you find the information you need. Let us know if you encounter any errors on our website and we will do our best to fix them as soon as possible. Report any website issues below.
What kind of care do you need? Not every medical issue needs emergency care. If you have a medical issue that doesn’t seem to be life-threatening, but you’re not sure what to do, see if your local Community Health Center clinic or primary care doctor offers virtual care. If they do, they will tell you how to set up your virtual care appointment.
