New Online Provider Search Tool

We are excited to announce our new and improved Provider Directory! The new online directory will replace the existing directory in July 2019.

The directory will continue to be available at the current web addresses:

You may use the directory without registering. If you choose to register, your search results will be customized based on whether you are a CHPW Apple Health and/or Medicare provider, your address, etc.

The new directory will have a more organized look and feel with many new features:

  • You can quickly search by location (zip code, city, or county) and benefit plan; and by a provider
    type (doctor/medical professionals, facility, hospital, behavioral health, durable medical
    equipment, pharmacy).
  • One click to search primary care providers (PCPs)
  • Advanced filters accessible from the home page
  • Added filters on the left side of your search results let you quickly and easily see more
    information about the provider.

Read more about new features of the provider search tool.

Your Information in the Provider Directory

You can email provider.changes@chpw.org at any time to update your information in the Provider
Directory. Read the “Provider Directory Quality Assurance” and “Provider Roster FAQ” bulletins for more
information about how CHPW works to ensure the accuracy of our Provider Directories.

Questions?

If you have general provider relations and contracting questions, please email provider.relations@chpw.org.
If you have questions about the current Provider Directory or the new Provider Directory that goes live
in July, or if you have general questions about other topics, please email Customer Service at
customercare@chpw.org.

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Nurse Advice Line
Doctors in an emergency room with patient,What kind of care do you need? Not every medical issue needs emergency care. If you have a medical issue that doesn’t seem to be life-threatening, but you’re not sure what to do, you can call our Nurse Advice Line for help. They can help you decide if you should see a primary or urgent care doctor. The Nurse Advice Line is free and available 24/7 for members at 1-866-418-2920 (TTY Relay: 7-1-1).

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