Our local, knowledgeable, and friendly customer service team is ready to help.

By Phone

  • Prospective Members: 1-800-944-1247 (TTY Relay: Dial 7-1-1)
  • Current Members: 1-800-942-0247 (TTY Relay: Dial 7-1-1)

Customer Service is available from 8 a.m. to 8 p.m., seven days a week. If you call outside of those hours, we have a voicemail available. 

By Email

You can reach us by email at customercare@chpw.org

By Mail

Please send any correspondence to:

Community Health Plan of Washington
1111 3rd Avenue, Ste 400 
Seattle, WA 98101

Language Services

Our customer service staff is multi-lingual and we have translators available.

We can translate any of our written material and send it to you free of charge.

Please click the Language Assistance button to see our available languages for written translation.